FAQs
Q: How does my Furrmate come?
Q: How does my Furrmate come?
A: Each Furrmate arrives with a coil wire and a keychain attachment, allowing you to easily switch between using it as a bag charm or a keychain whenever you like.
Q: How long does shipping take?
Q: How long does shipping take?
A: Delivery usually takes 2–6 business days.
Q: Can I return or exchange my Furrmate?
Q: Can I return or exchange my Furrmate?
A: All Furrmate items are final sale. Exchanges are only accepted if the item arrives damaged or defective.
Q: How do I fill my Furrmate?
Q: How do I fill my Furrmate?
A: Simply place a good amount of your pet’s fur inside the container using a toothpick, then close it with the cap. Handle it gently, and you’ll have a sweet keepsake in no time.
Q: Where are you located?
Q: Where are you located?
A: We're only an online shop.